GSK

Panadol
Instruction
design

“We inadvertently created a design standard for medicine instructions.”  Alex Tyers

Our initial research showed that the existing Panadol instructions were a real headache for consumers, who could only use them with 42% accuracy.

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By changing the layout to a list of tasks consumers would take to choose and use Panadol, we improved this to 81% with our first prototyping and testing. And our final instruction design was used with 100% accuracy by all consumers tested.

Within 6 months our medicine instructions for Panadol became the industry standard approach, and is mimicked to this day. Design thinking that’s still a valid thought years later.

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